Security
We understand that you may have concerns about security on the Internet - that's why our site uses a secure server that implements secure socket layer (SSL) technology to protect your personal and payment card information.
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| HOME / FAQ's |
 Ordering
- How long is delivery
Payment
- Credit & Debit Cards
Security
- 128 Bit Encryptuion
Receipt of goods
- How do i receive delivery
Returns
- Damaged goods
Delivery
- How do I receive delivery?
Registered Office
- What is our address
Ordering
How long is delivery
We place orders with the supplier during the week for collection by our delivery team twice a week. The team then organise the deliveries nationally and will call you prior to delivery to arrange dates and details.
Payment
Credit & Debit Cards
We accept Visa, Delta, Visa Electron, MasterCard, Eurocard, Switch, Maestro, Solo and cheques or postal orders denominated in pounds sterling as payment for orders.
If you are paying for your order using a credit or debit card you will be asked to enter your card details as part of the ordering process, and you will find further instructions when you process your first order.
Your details will be kept safe and secure and will be covered by our security guarantee.
Your order will be processed once we have received payment or cheque clears, and will remain open for a limited time.
Please note that if we do not receive payment within 45 days your order will be cancelled.
Security
128 Bit Encryptuion
True BusinessID™ from GeoTrust® is the ultimate online security and trust solution delivering both 128-bit SSL security and the True Site™ trust mark providing third-party website identity validation.
Sites secured with GeoTrust's True BusinessID are utilizing the highest level of encryption or security possible. This means you can rest assured that communications (e.g. credit card numbers) between your browser and this site's web servers are private and secure when the SSL session is activated.
True Site is subject to the Relying Party Agreement.
View our CPS for important information regarding this certificate.
Please visit GeoTrust for more information about Internet trust services.
Receipt of goods
How do i receive delivery
The delivery driver will require a signature to say that the goods have been received in good condition. In the unlikely event that the goods are damaged, we request you write details on the delivery note. The driver will wait if necessary while you unwrap and inspect any packaged goods. Please note all deliveries must be signed for as either in Good Condition or Damaged – there is no option to sign for goods unchecked.
Returns
Damaged goods
When goods are delivered, please check carefully on arrival that the goods are in good condition. If the goods are in good condition, please sign "received in good condition" accordingly. Our drivers are authorised to wait while you inspect the goods. If however, there are any signs of damage, please CLEARLY mark the delivery note accordingly. If this is not done correctly, it can affect the claim with our carriers. If your goods have unfortunately been damaged in transit, as well as noting this on the delivery note, we require that you complete our online Returns form. At this stage we reserve the right to offer a part refund for the damage, or to repair the item, or to replace the damaged item with a good one, or to issue a refund for the item. Please see the "Delivery" section below for further information. Click here for the RETURNS FORM
Delivery
How do I receive delivery?
The delivery driver will require a signature to say that the goods have been received in good condition. In the unlikely event that the goods are damaged, we request you write details on the delivery note. The driver will wait if necessary while you unwrap and inspect any packaged goods. Please note all deliveries must be signed for as either in Good Condition or Damaged – there is no option to sign for goods unchecked.
Registered Office
What is our address
UNIT B, 2 ENDEAVOUR WAY, WIMBLEDON, LONDON. SW19 8UH. VAT NO. 821 0702 78
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