Handling, Installation & Maintenance

Receiving your Order

On delivery, before you unpack, please check that there has been no obvious damage to the goods or packaging in transit.

If the goods are clearly damaged: please refuse delivery and mark the delivery note ‘damaged and returned’. Then contact us as soon as possible.

If only the outer packing has some damage: accept the goods and mark the delivery note ‘packaging damaged'.

After unpacking check for manufacturing faults, defects or missing parts and inform us by email or telephone within 72 hours of delivery.

We do not accept claims for damage (including scratched/broken glass) or missing items after 72 hours following delivery, or after the installation has begun.

Storage, handling, installation, maintenance and use

To prolong the life of your goods and to get the full benefit of our guarantees it is vital that the following guidelines are adhered to:

Storage and handling

All interior doors exterior doors and doorsets should be stored and handled in accordance with BS Code of Practice BS8000 Part S 1990.

All doors, whether interior/exterior or doorsets must be kept clean and dry within the packaging, and laid flat until they are ready to be stained or painted.  Please do not store in an area which may have extremes of temperature or humidity.  For this reason do not store in recently plastered rooms but in a well-ventilated, dry area.

You must ensure that proper precautions are taken where there may be a risk of moisture content build up, or in centrally heated or air conditioned buildings.  Please inform us when ordering if doors are required for such buildings as testing heating systems by turning them on and off rapidly will obviously have a detrimental effect on any joinery products.

To avoid damage, please ensure that at least two load bearers are located along the door length when stacking so that there is an even distribution of weight

Exposure to sunlight may result in shading or fading so please store away from windows.  All packaging materials should be left on doors to prevent damage to surfaces, particularly if the doors are fully finished

Please take care when lifting or handling our doors as they can be extremely heavy.  Care should particularly be taken with glazed options.

Decorative finished products

Regular cleaning and maintenance of all coated surfaces are required, at least once a year, to remove any surface pollution.  Over time there may be some ‘chalking’ of the finish due to natural erosion of the micro-porous paint film but this will not detract from the systems protective performance.

Occasionally on natural timber products, resin is exuded after installation.  This ’bleeding’ cannot be prevented and we are unable to accept liability in this matter.

Maintenance and attention may be required for any discolorations in order to retain the integrity and aesthetics of coatings. Resin exudation is excluded from our performance guarantee.

Our guarantees cover all average UK conditions.  Exposed conditions, south facing elevations and coastal sites will reduce to some extent the time before first maintenance is required.


All interior/exterior doors and doorsets should be fitted in accordance with BS Code of Practice CP151.

Immediately after delivery it is vital that all air gaps are plugged and doors are fully sealed. Prior to installation doors should be sealed and knotted and primed on all four edges and both surfaces and then fully finished. Exterior doors with lacquer finish should be sealed and if any surfaces is later cut, it must be primed or lacquered before the door is installed.  This also applies to the edges of interior flush doors and especially where the end grain is exposed

If any preservation seal is broken (cut, drilled or trimmed for hinges or letter boxes) it is vital that exposed areas be preserved treated, stained and/or painted.

If a reduction in overall size is required prior to installation it is vital that equal amounts are taken from each edge.  Flush doors may be reduced by a maximum of 5mm if lipped, 6mm if unlipped.  Interior moulded panel doors can be reduced by a maximum of 6mm on all edges.  Please contact us for further details

When fitting locks and latches in interior doors, it is vital to ensure that the construction and performance of the door is not adversely affected.

When fitting a mortice lock do not locate this opposite the mid rail of the door. Prior to instillation of the door all locks, letterboxes etc should be fitted.

Two 3” hinges can be used on most lightweight interior doors, however if the weight exceeds 20kg or if the door is to be hung between areas of contrasting humidity levels, then three 3” hinges are needed.

Interior fire doors must be installed in accordance with the provided Certificate instructions.


Interior/exterior door decoration should be carried out in accordance with BS 6150: 1991 and BS 8000 Part 5: 1990.

Prior to finishing all doors must be clean and dry and have the correct moisture content for the intended location. Stains and paints will provide instructions for application which should be followed.  Shellac knotting may be applied to aid resistance to resin staining on Honey Primed door frames subsequent to paint finishing.

 Avoid dark coloured paint finishes on exterior softwood doors to minimise solar gain.  When finishing frames with pastel shades a neutral colour undercoat is advisable.

An equal application of the finishing system to both sides of the door is advisable to ensure that an imbalance of moisture does not occur.

Prior to installation the complete door should be fully treated with paint or stain, ensuring that at least three coats are applied.  All cut, drilled etc edges must be finished in the same way.


Please inspect and lubricate all moving parts ie hinges, ironmongery etc as required and at least annually. Carry out remedial work on finishing and glazing as required.

Weather Protection (External Doors)

A canopy or porch is recommended to protect exposed door locations.

Please note: Finger-jointed materials may be used in manufacture, enhancing product stability.